Adding a booking

Use the New booking form to add reservations received directly by the restaurant. A booking can be created with just the guest’s name, although contact details can also be added.

Open the booking form

From the Service view, select + Booking to open the New booking form.

Choose the booking details

Select the booking date, arrival time and number of covers.

The suggested duration is taken from the restaurant’s booking settings. Staff can change it when needed using the controls in the booking form.

Check these details carefully, particularly when creating a reservation for another date.

Choose an area and offer

Select Any area if the guest has no preference, or choose a specific area such as Inside or Outside.

If an offer is available for the selected date and time, it will appear in the Offer section and can be selected for the booking.

Harmony Plus: Offers and events are available with the Harmony Plus plan.

Record how the booking was received

Under Booking taken by, select how the restaurant received the booking:

This records the source of the booking for the restaurant’s internal information.

• Phone
• Email
• In person

Enter the guest’s information

Enter the guest’s name.

The mobile number and email address are both optional. This allows staff to accept a booking using only the guest’s name when contact details are not available.

If an email address is entered, select the guest’s preferred language. Table Harmony will use this language for the confirmation email.

Add notes

Use the Notes field for any useful information connected with the booking, such as seating preferences or information the restaurant may need during service.

Avoid recording unnecessary sensitive personal information.

Check the table selection

If the restaurant uses table management, Table Harmony automatically selects a suitable table or table combination after the time and number of covers have been entered.

The suggested table is highlighted. Staff can keep this selection or change it by choosing another table, selecting multiple tables or choosing a saved table combination.

If table management is not enabled, this section is not shown.

Create the booking

Review the information and select Create booking.

The reservation is immediately confirmed and appears in the Service view for the selected date. If an email address was entered, Table Harmony automatically sends the guest a confirmation email.