Adding a walk-in

Walk-in guests can be seated directly from the Service View without completing the standard guest booking form.

From the Service View, select Walk-in.

Select the walk-in requirements

The walk-in screen opens with the current time selected. Configure:

• Covers: The number of guests.
• Time: Normally the current time, but this can be adjusted.
• Duration: How long the guests require the table.
• Area: Select a particular area or leave Any area selected.
• Offer: Select an available offer when appropriate.

TABLE HARMONY checks the restaurant’s current and upcoming bookings and automatically suggests a suitable table.

Staff can accept the suggested table, choose another table, use multiple tables or select a saved table combination.

Select Seat walk-in to add and seat the guests.

When no table is available for the full duration

If no table is available for the complete requested stay, TABLE HARMONY shows two alternatives.

Seat the guests for a shorter stay

Tables that are free now but required for a later booking are displayed with the time available before the next booking.

For example, free until 21:30 (0:45) means the table can be used immediately for 45 minutes.

Select one of these tables to shorten the walk-in’s duration and seat the guests immediately.

Book the next available table

TABLE HARMONY also displays the next table that can accommodate the party for the full requested duration.

Select Book [time] instead to open the normal reservation screen. The suggested time and table will already be completed, allowing staff to add the guest’s details and save the future reservation.

After seating a walk-in

The seated walk-in appears in the Service View like any other booking, with:

• The name GUEST
• The selected table
• The seated status
• The adjusted departure time when a shorter stay was selected

Staff can then open and manage it like any other booking.